Motor Vehicle Claims
Motor vehicle claims can be lodged either by phone (1300 888 073) or by emailing your completed claim form to lodgeclaim@Vero.com.au
Our motor claims are managed by Vero.
If you have a motor claim already lodged with Proclaim, they will continue to manage it.
Please note: after business hours the 1300 888 073 number converts to an emergency line and the phone conversation will be limited to basic details on towing arrangements.
Important things to be aware of
- Only vehicles registered in the name of the Property Trusts are covered under the Synod’s motor fleet arrangements.
- If someone else involved in the accident contacts you about a claim, or for information, refer the person to Vero on 1300 888 073.
- If you receive a writ or summons, or anything else from a legal firm, please forward it to Vero immediately.
- Whilst Vero have their own recommended S.M.A.R.T. repairers and a network of NSW and ACT repairers, entities/congregations are able to use their own preferred repairers. We would prefer that all of Synod use the Vero network of repairers as this will assist in keeping our motor insurances as cost-effective as possible.
- Exchange details with the other parties involved making sure all details have been recorded e.g. name, registration, address, licence number, insurance details. Refer to the Vero Motor fleet Claims Card for guidance.
- Do not admit liability to the other party, leave liability to be determined.
- Where possible, take photos of the damage to your own and any other relevant causes of the damage. This could be a third party vehicle or signposts, potholes, trees etc.
- Note the time and location (suburb & street details or street directory reference) of the accident.
- If the motor vehicle is drivable return the motor vehicle to the nearest worksite.
- Complete the Vero Claim Form and send to LodgeClaim@Vero.com.au with images of the driver’s licence and any photo’s (if applicable) as soon as practicable.
- Vero will phone the driver on the next business day to seek any clarification, discuss repairs/repairers and provide a claim number. If the driver cannot be reached by phone, Vero will email the driver.
- If the motor vehicle is not drivable or is unsafe to drive, phone Vero on 1300 888 073 as soon as possible after the accident. The phone call will constitute the lodgement of a claim.
- Aim to provide as much of the below detail as possible:
- Your name, vehicle registration, licence number and contact details
- Other party details – (if relevant). If possible, photograph both sides of their licence
- Time and location of the incident – be as specific as possible
- A brief version of events – how the incident occurred
- Witness details or police details if applicable – name, contact details etc
- Breath or blood test results if applicable
- Details of any injuries to either party
- Brief description of damages to both vehicles
- Vero will discuss towing and repairer arrangements. At the conclusion of the call, Vero will provide a claim number. Vero will also email confirmation of any advice it provided regarding towing and repairer/s by the next business day. Vero will make further contact with the driver for any clarification as required
- If the accident occurs after business hours, the 1300 888 073 number converts to an emergency line and the phone conversation will be limited to basic details on towing arrangements. The vehicle may be towed to a towing yard overnight. Vero will contact the driver the next working day on required claims information and repairer arrangements as well as provide a claim number
- Call a taxi or arrange alternate transport. Keep a receipt of taxi charges for reimbursement.
- Aim to provide as much of the below detail as possible:
Vero has a panel of preferred repairers. During claims discussions, Vero will advise on the most appropriate panel repairer after considering specialization and location. Church entities currently continue to have the option of selecting their own repairer, which can be discussed with Vero.
Vero aims to respond to all claims lodgements and associated inquiries by the next working day. Timeframes on repairs depend on the nature of the repair and parts required. Vero service levels on total loss settlement /replacement is around five business days from the driver providing required registration and leasing documentation (where applicable).
- For communications on existing claims, the email address is Claims@Vero.com.au. Always put the claim number is in the subject line (it will always start with K00….)
- For all windscreen only claims notify Vero as soon as possible by telephoning 1300 888 073
- Provide as much information as possible (eg location, etc. take photos that can be forwarded to Vero)
- If the windscreen damage is minor, return to your worksite as soon as possible
- The preferred windscreen repairer is O’Brien Glass. Vero will provide details on repairer arrangements, which may include onsite repairs (in rural regions)
All traffic infringements such as speeding, parking or red-light camera offences are the responsibility of the driver to which the individual Synod entity has allocated the vehicle at the time of the infringement.
Each Synod entity is responsible for ensuring that drivers of its vehicles are fully aware of their obligations with regard to penalties and for monitoring compliance with declaration and payment obligations. Traffic infringement notifications will normally be sent to the address of the relevant Customer Registration Number (CRN) of Roads Maritime Services (RMS).
For camera detected infringements, the Roads Maritime Services (RMS) requires to be notified by statutory declaration of the driver in charge of the vehicle at the time the infringement occurred. This is to enable the RMS to attribute responsibility for demerit points and associated penalties to the person in charge of the vehicle at that time.
If the Property Trust fails to nominate the driver responsible for the offence, the courts can issue fines of up to $11,000 which would be paid by the responsible entity.