Uniting apologises to employees for underpayments

12 August 2020

 

Uniting NSW.ACT has made some errors affecting payments and leave entitlements for some of our former and current employees from 2013-2019. We regret and apologise for the errors and any impact they may have had on our people.

The reason for the miscalculation was due to outdated manual processes that saw different practices in different locations, as well as some errors in configuration of our key systems.

When we discovered the errors, we undertook an independent, comprehensive review. For certainty, and in accordance with the Fair Work Act, the review went back to 2013. We have also reported to the Fair Work Ombudsman that we had not accurately applied additional leave entitlements for some shift workers, and had not paid laundry or vehicle allowances to some employees.   

Firstly, some eligible employees were not correctly identified as ‘shift workers’ entitled to additional annual leave entitlements that were set out in the Uniting Aged Care Enterprise Agreement (NSW) 2011. In total, 2,353 employees were impacted over six years, by a failure to provide these employees with the additional annual leave that shift workers are entitled to from 2013-2019. We are offering impacted employees a range of options to remedy the error, including the ability to ‘cash out’ excess leave. We are also making every effort to contact all affected past and current employees and welcome all enquiries from others who would like us to review their entitlements. This can be done by contacting 1300 751 145 or employeeservices@uniting.org

Laundry and uniform allowance underpayments impacted approximately 9,300 current and former employees, from 11 February 2013 to 6 March 2019. The total underpayment was approximately $1.7 million, with an average payment of $225. All current employees have been fully reimbursed.

Vehicle allowance underpayments impacted approximately 1,300 employees, from 28 November 2014 to 2 September 2019. The total underpayment was approximately $175,000, with an average payment of $140. All current employees have been fully reimbursed.

We are taking steps to ensure these errors do not take place again by reviewing our controls, systems and procedures.

We apologise for the errors and any impact they may have had on our people.